FAQs

With exception to “Highlands & Islands” we deliver to most UK postcodes within 2-3 working days, but if you have any special delivery requirements please let us know at time of ordering. PLEASE NOTE that whilst we make every effort to ensure the best service possible, on very rare occasions inventory shortages, shipping carrier delays or other factors may delay your shipment to you.  Should this be the case we will make every effort to contact you on the details you have provided.

A tracking ref will be emailed to you either the day before or on the morning of delivery.

We cannot accept any liability for any installation costs incurred due to late delivery.  We would strongly advise allowing extra working days lead time before your workmen are booked to start installing the mouldings. This will allow for any unforeseen issues in delivering your goods.

For NMC Coving:  Use DecorGrip PLUS for both mounting and joins (one cartridge per 6m)

For ORAC Coving:  Use Decofix Power FDP700 for any mouldings being used either externally/in a humid environment or on freshly plastered walls (within the last 6 months).

For all other interior installation (incl skirting boards), use Decofix Pro FDP500 (available in our Adhesives section) as a mounting adhesive.  Decofix Pro comes  in a standard cartridge format (1 cartridge is enough for approx 6-8 linear metres,).

It is imperative that you use Decofix Ultra for all joins. When used correctly, this will give an unbreakable bond between the 2 sections thus preventing them pulling apart (caused by temperature or humidity variations that might result in expansion/contraction).   

Please contact us – 020 8660 2854 – for further help regarding adhesive types/quantities.

Excluding “Highlands and Islands” our shipping is charged at a flat rate of £20 + VAT irrespective of order size.  (This may seem a lot but we actually are subsidising this rate…). For Channel Islands we can only deliver to Poole/Portsmouth for subsequent direct arrangement by the customer o. onward forwarding.  Please contact us for a shipping quote if you live in the more”inaccessible” postcode areas of the UK.

Yes, we sell pre-made corner pieces for certain profiles within our Coving & Cornice range – these are indicated on the individual product page where sold. 

A standard, medium tooth, cross-cut saw is all that is required. Remember that the mitre box must have a sufficiently high backplate that is appropriate to the coving/cornice you are cutting.  Mitre boxes/chop saws designed for cutting/making picture frames aren’t usually suitable.  See this section for our mitre boxes.

You will need a mitre box and medium tooth cross cut saw for this. The FB13 mitre box will cope with most of our coving but some profiles will require the larger FB300 – check with us if unsure.  Please carefully study our installation guide for cutting coving using the FB13 mitre box!    With care and thought, there should be no reason why a perfect mitre cut cannot be obtained.

These products are very high quality and are delivered pre-primed. A slight cleaning of the mouldings before painting is strongly recommended in order to remove all dust on the surface and ensure a good adhesion of the paint to the moulding. The mouldings will be ready to paint after 24 hours. Although any paint is suitable, remember that emulsion is water based. This means that it may suffer hairline cracks if there is excessive movement or vibration in the ceiling. Acrylic/oil based based paints have more “elasticity” in them so are less prone to these fine cracks.

Unfortunately not –  our range is now too extensive with literally 100’s of profiles to be able to display each one in a roomset a

We can post you pre-cut 10cm sample pieces (see above) that you can then hold up in your own house to ensure you are happy with the size and profile.  Samples are £3 each.

No!  Plaster is a very heavy and fragile material – fabulous in a Grade 2 listed building but not necessary in other more modern properties.  All our interior profiles are made in a hardened polyurethane which gives both strength and toughness (and even a degree of flexibility) yet maintains the necessary lightweight properties when attached by adhesive from the ceiling.  The visual appearance is that of plaster, but without any of the inherent installation problems.  Please order a sample if you are unsure. Samples are charged at £3 each (incl VAT & delivery) – please email us with your name and address plus product code ref and we will send you a secure paylink.

Unlike plaster mouldings, there will be no visible cracks in the joints or ceiling/wall mounting points if ‘Decofix Ultra‘ adhesive is used. This is a purpose designed adhesive specially created for Orac Décor and Axxent products that literally ‘welds’ the mouldings together. Eventual tensions that may occur later (due to heat or humidity changes etc) will be spread along the entire length of the mouldings preventing and cracks forming at the joins.

Many of the cornice, coving and panel mouldings from the Orac Decor and Axxent coving collection are available in a flexible material, plus a number of our skirting board patterns. Products available as a flexible option can be selected by the individual product dropdown menu.

Mouldings are regarded as decorative rather than part of a building structure, so are not subject to normal fire regulations (rather like hanging curtains or a painting). However if there is any chance that they will come into contact with open flame or a temperature in excess of 350 Celsius, they should be treated with a flame retardant paint. You can reach Class 1 fire rating by using Envirograf Products. Please contact us if you need any further information.

On most products, there is no minimum order quantity.  Those products which do have a minimum order quantity will be shown on the individual product page. 

Yes, but you must use Decofix Power MS-Polymer mounting adhesive (FDP 700) along with Decofix Ultra (FX400) for the joins of ORAC products and DecorGrip PLUS for the NMC range.  Always finish with a suitable paint to the installed area.

Unfortunately many customers do not allow for sufficient wastage/cutting errors etc and subsequently have to re-order an additional length of moulding. This can be a real frustration as it means paying for another delivery charge and then waiting for delivery before the project can be completed.

We recommend adding an extra length (or 2) per room over and above the exact total wall measurement to account for wastage. If you have a large project (or have a mixture of several internal and external corners) then we would recommend adding 5-10% to the overall meterage.

No, we are a supply only company.  These products are designed and manufactured for easy installation and any competent DIY person will be able to install these products with a basic saw and mitre box.  We are always available to help with any questions and also suggest you follow the coving installation guidelines here

As these mouldings can be used externally as well as internally there won’t be any problem if your delivery is left out in the rain. The worst you may face is a wet cardboard packaging box. If the moulding has got wet then allow it to dry at room temperature before you install. 

It is very difficult to identify a moulding from a photograph. If you do send us a picture you need to ensure that it is a fairly high definition image to help us to determine if it is one of our mouldings. You will need you to show/advise know the dimensions of the moulding  (height on the wall and projection across the ceiling). 

If your existing mouldings are plaster we can guarantee you that none of our mouldings will match due to the different methods of manufacture. We cannot take a mould or provide any bespoke mouldings. We would suggest that you contact a local plaster company and see if they have the specific mould off the shelf and if not ask them to make a mould. Please be advised that taking a mould can be so expensive that usually it is cheaper to remove the existing mouldings and start from scratch. 

We take every effort to ensure your order will arrive in perfect condition but occasional damage does unfortunately occur during the courier transit period.  Please ensure that you inspect goods immediately on arrival (even if the outer box appears undamaged) or within 48 hours latest.  If you notify us within this timeframe (with a photograph) of any damages we will immediately replace FOC.  Sorry but damages reported after this period will not be replaced.  Note that very minor marks caused by product movement within the box and which are easily reparable on site are not regarded as sufficient reason for re-supply.

Our warehouse is now operated by a 3rd party handling fulfilment operation and the building contains products from other companies in addition to ours.  For security reasons therefore, strictly no members of the public are allowed on-site for either collection or return.

Of course – You have 14 days statutory rights from date of receipt to return any unwanted items.  Please ensure you contact us first for a return reference and the warehouse address.  Note that the cost and risk is entirely your responsibility – any items received back to the warehouse that are not in perfect condition (and cannot therefore be re-sold) will not be credited.  If you wish us to arrange collection on your behalf, the cost is £40 + VAT

Refunds will be made within 14 days of return once the warehouse has had time to thoroughly inspect all items and process the paperwork to our accounts department.